Your Data is Safe with Us

Faeb Web Services (“Faeb”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose the information you provide to us when engaging with our services—including website design, hosting, digital strategy, SEO, and ongoing web maintenance.

By using our services or visiting our website, you consent to the terms of this Privacy Policy.

1. What This Policy Covers
This policy applies to all data collected from:

• Business owners and clients requesting web services
• Visitors submitting queries through our website
• Users of websites we manage (insofar as Faeb has access to their backend)
• Email, phone, form, and portal-based interactions

2. What Information We Collect
Depending on the services requested, we may collect the following types of personal and technical data:

2.1 Client Identity & Contact

Details used to communicate and deliver services:

• Full name
• Company name
• Phone number
• Email address
• Website URL
• Business location (if provided voluntarily)

2.2 Service-Specific Technical Data

Used to deploy and maintain web infrastructure:

• Domain registrar login
• Hosting panel or server access (e.g., cPanel, SSH, VPS root login)
• CMS or admin credentials (WordPress, etc.)
• API keys or third-party tool logins (e.g., payment gateways, CRMs)
• DNS settings, SSL details, SMTP credentials
• Project content: logos, images, bios, descriptions, business content

2.3 Billing & Invoicing Information

Used for payments and statutory compliance:

• GST number (if applicable)
• Billing address (if voluntarily provided)
• PAN/company details for business billing (India-specific)
• Invoice history and payment records

2.4 Usage Data & Website Analytics

Collected automatically when you visit https://faeb.in:

• IP address
• Device type
• Browser version
• Time spent on site
• Pages visited
• Referral sources
• Cookies and tracking tools like Google Analytics may be used (see Section 7).

3. How We Use Your Information

We collect and process this data to:

• Respond to inquiries and provide project estimates
• Set up, build, and deploy your website or digital services
• Configure and manage your hosting, domain, emails, or server
• Provide technical support and service updates
• Manage payments, send invoices, and maintain records
• Conduct SEO audits and performance tracking
• Optimize user experience and improve our services
• Comply with legal or regulatory obligations

We do not use your data for unsolicited marketing unless you opt in.

4. Legal Basis for Use (India & GDPR-aligned)
We process your information under the following legal bases:

• Your consent (when submitting forms or contacting us)
• To fulfill a contract or service engagement
• To meet legal obligations

For our legitimate business interests, such as delivering secure and functional web solutions

5. Data Sharing & Third-Party Access
We do not sell, rent, or trade your data.

However, to provide our services, we may share certain information with:

• Hosting and server providers (DigitalOcean, AWS, etc.)
• Domain registrars and DNS providers
• Third-party tools (e.g., Mailgun, SendGrid, analytics platforms)
• Contract developers or team members working on your project
• Payment gateways (e.g., Razorpay, if applicable)

All third-party access is secure, minimal, and only for service delivery.

6. Data Retention Policy
We retain data only as long as necessary:

• Client/project data: Up to 3 years after project delivery or contract end
• Billing/invoice data: 6+ years (as per Indian tax compliance)
• Login credentials: Only while actively managing or maintaining your website
• Analytics/cookie data: As per your browser or cookie settings

You may request deletion of non-statutory data at any time.

7. Cookies & Analytics
Our website uses standard cookies and tracking tools to:

• Understand visitor behavior
• Improve performance and content layout
• Measure ad or campaign effectiveness (if applicable)
• These may include services like:
• Google Analytics
• Meta Pixel (if used)
• Hotjar or session replay (if enabled for your project)

You can block cookies via your browser settings.

8. Your Rights
Under Indian IT regulations and global best practices, you have the right to:

• Access the personal data we hold about you
• Correct or update any inaccuracies
• Request deletion of your data (if legally permissible)
• Withdraw consent at any time (for marketing or non-essential uses)
• To make any data-related requests, email us at: contact@faeb.in
• 9. Data Security Measures
  We use industry-standard security protocols:
• SSL encryption on websites and portals
• Role-based access to credentials and project files
• Secure password handling and credential storage
• Frequent audits of cloud storage and hosting systems

All team members and contractors are bound by confidentiality agreements.

10. Third-Party Links
Some pages on our website may link to third-party services or external tools. We are not responsible for the content or privacy practices of those websites. Please review their policies separately.

11. Updates to This Policy
This Privacy Policy may be updated as needed to reflect changes in regulations, technology, or services. Any changes will be posted at https://faeb.in/contact and take effect from the date mentioned above.

12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your data:

📧 Email: contact@faeb.in
🌐 Submit a query: https://faeb.in/contact