Refund Policy

At Faeb, we are committed to delivering high-quality websites with exceptional speed, clarity, and professionalism. Our delivery process is designed to be efficient and transparent, giving every client a smooth experience from the moment a project begins until the final handover. We take pride in ensuring that each stage of development is carefully managed, clearly communicated, and handled with the same attention to detail and care that defines our overall service approach. From day one, our goal is to make the entire journey straightforward, predictable, and free from unnecessary delays so that you always know exactly what to expect and when to expect it.

Once an order is placed and payment is confirmed, our team initiates the project setup immediately. Essential resources such as domain registration, hosting configuration, SSL setup, and platform provisioning are activated on the same day to prevent any loss of time. Every order is treated as a priority, and this early allocation of resources ensures that the foundation of your website is prepared quickly and correctly. By handling these technical steps right away, we maintain a seamless workflow and create the conditions necessary for a timely and organized development process.

Within twenty-four hours of order confirmation, a dedicated Faeb representative will reach out via WhatsApp, email, or phone to begin the onboarding process. During this conversation, we confirm your preferred domain extension, collect important business details including your name, services, and location, and guide you through any content requirements such as text, imagery, and branding materials. We also discuss your design preferences, functional needs, any special components that should be included, and the estimated delivery timeline. This early communication helps align expectations, reduces back-and-forth delays, and ensures that development begins with absolute clarity.

Once all relevant materials and project inputs are received, our team immediately begins executing your website. The standard delivery timeframe is approximately five working days for landing page designs, and can be variable for custom projects with multi-page structure. during which we design the layout, create custom visual elements, build out pages using your content, integrate forms and chat widgets, apply basic on-page SEO, and complete domain linking with full hosting configuration. For websites that require more advanced systems—such as payment gateways, custom dashboards, appointment schedulers, product catalogs, or multilingual setups—the delivery timeline may extend slightly. Any such adjustments are always discussed in advance so you remain fully informed and confident in the process.

After development is complete, you receive full administrative access to your website, allowing you to manage content and make updates independently whenever needed. To help you become comfortable with your website, Faeb provides a brief training session or simple documentation that explains the essential editing steps. Your website is hosted on secure, high-performance servers with free SSL, regular backups, and reliable uptime to ensure consistent availability. We also provide ongoing support for updates, feature enhancements, or general assistance, available through an annual maintenance plan or as standalone services to keep your website smooth, secure, and current over time.

At Faeb, transparency and trust are central to everything we do. All project terms, limitations, and deliverables are communicated clearly before any work begins, and you are kept updated throughout your entire website development journey. Our mission is to help your business go online quickly and professionally without confusion, hidden steps, or unnecessary hurdles. If you have any questions before placing an order or need clarification at any stage, you can always reach us at [email protected], and our team will be ready to assist you.